Return Policy
Effective date: 17 October 2026
We want eligible purchases from bluesole.shop to be returned in a clear and fair manner. This Return Policy should be read with our Refund and Returns Policy.
Return period
You may request a return or exchange within 30 days after the product is delivered. A request made after 30 days may be declined unless applicable law requires otherwise.
Condition requirements
To qualify for return, the item must be unused, unworn, unwashed and in the same condition in which it was delivered. Original tags, labels, accessories, manuals, warranty cards and packaging must be included. Proof of purchase and the order number are required. Footwear and clothing should be tried only in a clean indoor environment and must not show wear, odour, stains, alteration or damage.
Non-returnable products
For hygiene, safety or product-specific reasons, the following are not returnable unless delivered damaged, defective or incorrect:
- Undergarments, panties and slips, intimate apparel and personal-care or hygiene products.
- Gift cards, downloadable products and customised or personalised items.
- Products marked final sale, non-returnable or otherwise excluded on the product page.
- Items that have been used, washed, altered, damaged after delivery or returned without required components or packaging.
Sale products are returnable only where the product page or promotion terms allow it, except where applicable law provides a mandatory remedy for a defective or misdescribed product.
Damaged, defective or incorrect items
Report a damaged, defective, incorrect or incomplete item within 10 days after delivery. Email the order number, a description of the problem and clear photographs or video of the product and packaging. Keep all packaging until we complete our review. We may request additional information or arrange inspection or pickup.
How to request a return
- Email info@bluesole.online with the order number, product name, reason for return and supporting images where relevant.
- Wait for confirmation and return instructions before sending the item. Unauthorised parcels may be refused or delayed.
- Pack the item securely with all original components and follow the provided courier or drop-off instructions.
- Keep the shipment receipt or tracking information until the return is completed.
Inspection and approval
Returned items are inspected after receipt. We will notify you whether the return is approved, rejected or requires more information. If an item does not meet the eligibility conditions, it may be sent back to you and additional shipping charges may apply. Approved refunds are handled under our Refund and Returns Policy.
Exchanges
An exchange is subject to product and size availability. We may offer a replacement for an eligible item after inspection. If the requested replacement is unavailable, you may choose an available alternative where offered or receive an eligible refund.
Return shipping
We will bear reasonable return shipping costs when the product was damaged, defective, incorrect or incomplete because of our error. For other accepted returns, return shipping may be the customer’s responsibility or deducted from the refund, as disclosed during the return process.
Contact
For return assistance, email info@bluesole.online. Please do not send goods to any address until you receive return instructions.