Shipping Policy
Effective date: 17 October 2026
This Shipping Policy applies to orders placed through bluesole.shop. BLUESHOP currently focuses on deliveries within India. Delivery availability for a postal code is confirmed at checkout.
Order processing
Orders are normally processed within 1 to 3 business days after successful payment or order confirmation. Business days exclude Sundays and public holidays. Orders placed during major promotions, holidays or periods of unusually high demand may require additional processing time. We may contact you if order information needs verification.
Shipping charges
Shipping charges, taxes and any available free-shipping promotion are displayed at checkout before you place the order. Charges may depend on the destination, order value, package size, product type and delivery method. A free-shipping offer applies only when its conditions are shown and satisfied at checkout.
Estimated delivery time
After dispatch, most orders are expected to arrive within 3 to 10 business days, depending on the destination and courier service. Delivery dates are estimates rather than guarantees. Remote areas, severe weather, transport disruption, public holidays, government restrictions and other events outside our reasonable control may cause delay.
Tracking
When tracking is available, dispatch and tracking details will be sent to the contact information provided with the order or displayed in your account. Tracking information may take up to 48 hours to update after the parcel is handed to the courier.
Delivery address and contact details
You are responsible for providing a complete and accurate delivery address, postal code and telephone number. Contact us promptly if a correction is needed. We cannot guarantee changes after dispatch. Additional charges resulting from an incorrect or incomplete address, repeated delivery attempts or re-routing may be payable by the customer.
Delivery attempts and refused parcels
The courier may make more than one delivery attempt or contact you for directions. If delivery fails because the recipient is unavailable, the address is incorrect or the parcel is refused, the package may be returned to us. Any refund will be handled under our Refund and Returns Policy and may be reduced by non-refundable shipping or return charges where the failure was not caused by us.
Split shipments
Items in one order may be dispatched separately because of stock location, package size or courier requirements. You will not be charged more than the shipping amount confirmed at checkout solely because we split the shipment.
Damaged, opened or missing parcels
Please inspect the parcel when delivered. If the package appears seriously damaged, tampered with or opened, you may refuse delivery where permitted by the courier. Report damaged, incorrect or missing items within 10 days after delivery by emailing us with the order number and clear photographs or video. Keep the packaging until the claim has been reviewed.
Risk and title
Responsibility for the goods passes to you when the order is delivered to you or a person authorised by you, subject to rights available under applicable consumer law. Ownership passes after full payment has been received.
Contact
For delivery questions, tracking assistance or address corrections, email info@bluesole.online and include your order number.